The fine print, in plain English.

Sessions

• Sessions are up to 50 minutes, virtual, over Zoom or Google Meet.
• Prep notes are due 48 hours before your session. Sessions without prep notes by then may be released to other students.
• A parent or guardian is home during sessions and may join at any time.
• Session recaps covering what we worked on and what to practice next are available to parents upon request.

Payment & packages

• Single sessions are charged at booking.
• Packages (4, 8, or 12 sessions) are paid up front.
• 4-packs are good for 45 days from purchase.
• 8-packs and 12-packs are good for 90 days from purchase.
• Unused sessions do not roll over and are not refundable after expiration.
• After purchase, you'll receive a booking code by email within 24 hours. Use the code on the booking page to schedule sessions at no additional charge.
• Payment secures your slot. Late payment may release your reserved time.

Cancellations & reschedules

• Cancel or reschedule free with 24 hours notice.
• Less than 24 hours is charged as a full session.
• If the student hasn't joined within 15 minutes of the start time, the session is charged.
• If MathLab cancels, the session is credited back to your account.

Free consultation

The 10-minute consultation is free, virtual, and no-commitment. It's a chance for us to talk about your student's goals, current class, and whether MathLab is the right fit, before any money changes hands.

Privacy

Any notes kept for session prep stay with MathLab and are never shared. Questions about how your student's information is handled can be sent to mathlabwithbrenda@gmail.com.

Questions?

The best way to reach me is email at mathlabwithbrenda@gmail.com, or text (678) 235-8107. I typically respond within 24 hours on weekdays, 48 to 72 hours on weekends unless there's a scheduled session.